Privacy Policy

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At RoomieHub, we value your privacy and are committed to protecting your personal information. We know how important it is to feel safe when sharing details about yourself online, so we want to be upfront about how we handle your data. This Privacy Policy explains everything you need to know about what information we collect, why we collect it, and how we use it to enhance your experience.

Please take a moment to read through this policy, and remember, by using our services, you agree to these terms. If you have any questions, we’re here to help!

Who We Are

RoomieHub, LLC (referred to as “RoomieHub” throughout this policy) is a U.S.-based company dedicated to helping individuals find compatible roommates and manage their shared living arrangements through our innovative mobile app. We believe that harmonious co-living starts with finding the right match, and our mission is to make that process easier, more fun, and stress-free.

Our app is designed for users aged 17 and older, and it is currently available for users within the United States who are seeking roommates in the state of Arizona. We are committed to safeguarding your privacy and ensuring that your personal data is used responsibly as part of our commitment to providing a seamless and trustworthy experience.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of data we may collect include, but are not limited to, the following:

• Personal Information: This refers to any information that can be used to identify you personally. When you create an account, log in using Google Sign-In, Apple Sign-In, or email, or update your profile, we collect your name, email address, date of birth, phone number, gender, and other relevant information. You will also be asked to upload profile images as part of your account setup, which is visible to other users.
• Device and Technical Information: Our app collects information about the device you use, such as your device model, operating system, IP address, and mobile network information. This data allows us to optimize the app for different devices and enhance security measures.
• Location Data: We may collect geolocation data from your device if you enable location services. This is used to improve the app’s features, such as recommending nearby roommates. You can control this setting at any time through your device’s settings.
• App and Usage Data: We automatically collect details about how you interact with our app, including search queries, clicks, page views, and session lengths. This data helps us understand usage trends and refine our services to better serve our users.
• Communications and Support: Any communication you send us through the app or email, including support requests or feedback, will be stored along with any related information to ensure we address your inquiries efficiently and improve future interactions.

2. How We Use Your Information

The data we collect serves several important purposes, all intended to enhance your user experience and improve our services. These purposes include:

• Service Provision: The primary purpose of collecting your personal data is to provide the roommate matching and living management services that form the core of our app’s offering. This includes using your profile information to match you with compatible roommates based on your preferences and location.
• Personalization: We may use your data to tailor your experience in the app, including providing more relevant roommate suggestions, customizing notifications, and enhancing your interactions based on your preferences and behaviors.
• Operational Improvement: Information about your app usage is used to monitor and improve the functionality of our app. This includes debugging, troubleshooting issues, and ensuring compatibility across devices and platforms.
• Monetization: By using our services, you grant us permission to monetize from collected data, which may include anonymized or aggregated user data. We reserve the right to use and benefit from this data at any point, regardless of when or if it is actively utilized. However, we do not provide user information we collect through the Service to any third parties for their own marketing purposes.
• Legal Compliance: Your information may be used to ensure compliance with applicable laws and regulations. We may retain personal data as required by law or in connection with legal proceedings or investigations.
• Research and Analytics: We may aggregate and anonymize your data to perform research and analytics. This helps us understand user preferences, improve matchmaking algorithms, and optimize features for future development.

3. Sharing Of Information

We take your privacy seriously and only share your data with trusted parties as outlined below:

• With Other Users: When you create a profile on our app, other users can view certain personal information you choose to share, such as your name, profile picture, and roommate preferences. Please exercise discretion when adding details to your profile, as we cannot control how other users use or share the information you make public.
• Service Providers and Vendors: We engage third-party service providers to assist with operations, including data hosting and analytics. These service providers may have access to your personal information as necessary to perform their functions, but they are bound by contractual obligations to ensure confidentiality and data security.
• Legal Obligations: We may disclose your personal information in response to valid legal requests, such as subpoenas, court orders, or requests from regulatory authorities. We also reserve the right to share information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, fraud, or violations of our terms of service.
• Business Transfers: In the event that RoomieHub undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. Any successor entity will be required to honor the terms of this Privacy Policy.

4. Cookies And Tracking Technologies

Our website utilizes cookies and similar tracking technologies to enhance your online experience, improve functionality, and analyze website traffic. Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, keep you logged in, and provide a personalized browsing experience.

You have the ability to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

For more information, refer to our Cookie Policy.

5. Third-Party Links

Our app and website may contain links to third-party websites or services that are not operated or controlled by RoomieHub. We are not responsible for the privacy practices or the content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect and use your information.

Our app and website may contain links to third-party websites or services that are not operated or controlled by RoomieHub. We are not responsible for the privacy practices or the content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect and use your information.

6. Your Rights And Choices

As a user of our services, you have the right to exercise control over your personal data. Specifically, you have the following rights:

• Access and Correction: You may access and update your account information at any time by logging into your profile. If any of your personal data is inaccurate, you have the right to request corrections or updates.
• Deletion: You may request the deletion of your account and associated personal data at any time. Upon receiving such a request, we will take steps to permanently delete your information, except where retention is necessary for compliance with legal obligations or legitimate business interests.
• Location Data: If you have opted into location services, you can modify or revoke this consent by adjusting your device’s settings.
• Communication Preferences: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. However, you may continue to receive non-promotional communications related to your account.

7. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data. This includes encryption, secure data storage, and access controls. However, no method of transmission over the internet or electronic storage is entirely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting obligations. This means that even after you stop using our services, we may retain your data in anonymized or aggregated form for research or future product development purposes.

9. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents may have the right to request access to specific information we have collected, the right to request deletion of their personal information, and the right to request information about how their data is shared.

To exercise these rights, California residents can contact us at hello@roomiehub.app. We may verify your request by asking for specific information to confirm your identity.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at hello@roomiehub.app. You may also submit a written request or inquiry to the following address: RoomieHub, LLC. at 1475 N Scottsdale Rd, RM 1951, Scottsdale, AZ 85257, USA.

11. Changes To This Privacy Policy

RoomieHub may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any changes will be posted within the app and on our website, with the “Effective Date” updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Effective Date

This Privacy Policy was last updated on: June 3rd, 2025

By continuing to use our website or mobile app, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.